I had century link internet for a couple of decades, until I could not longer stand all the problems. I switched to the only alternative I had at the time, Xfinity. They provided my service for two years. It was spotty, unreliable, and it was always very difficult to get any useful customer support.
When google became available at my house in SLC, about a year ago, I switched. The transition was painful, as I am super particular about trenching in my yard, how and were wire comes into my house, and the location of the equipment in the house. Once I personally met a member of the installation team, onsite, they did exactly what I wanted, quickly, efficiently and without issues.
After we were past the installation, I must say, I have been more than pleasantly surprised at the level of service. The price is consistent, and much better long term than anyone else (no initial low prices that revert to a standard higher rate over time. The bandwidth, in real terms, is consistently much higher than Xfiniity ever was. I have never, repeat, never, had an outage, and hence don’t have to interact with Customer Service.
I have a summer home in rural southern Idaho, and currently use the cable system there for internet. It is better then Xfinity for customer service, and about the same for bandwidth and reliability. If google became available, I’d immediately sign up. I might again have with some initial installation issues. but would expect improved service after that.
One guy’s experience…
BTW - I bought their service in spite of fighting with the installation sub-contractors for more than two years over the way they trench neighborhood streets and create danger and injuries for cyclists. I’m no longer fighting as they are long gone from my area, but if you live in an area being newly developed, and have cycling dangers of other trenching issues, drop me a board mail and I’ll dig up some of the old details and contacts.